Privacy Policy

Southside Garage Doors ("we", "us", "our") operates the website at southsidegaragedoors.com.au. This privacy policy explains how we collect, use, disclose and protect your personal information when you use this website or submit an enquiry through it. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). For visitors located in the European Union or United Kingdom, this policy is also written to be consistent with the general data-protection expectations of the GDPR.

Who we are and what this site does

Southside Garage Doors operates an online enquiry service in the Garage Door Repairs category, serving Moorooka, QLD and the surrounding area. When you submit an enquiry, we pass your details to one or more independent garage door technicians who can assist with your project. We are not the repair technician ourselves. Understanding this matters for your privacy because the central thing we do with your information is pass it to a technician so they can contact you.

Information we collect

We collect the personal information you choose to give us through our enquiry forms. This typically includes your name, email address, phone number, the suburb or area your project is in, and any details you provide about what you need. You are not required to provide this information, but if you do not, we cannot arrange a call-back from a technician.

We also collect limited technical information automatically when you visit the site. This may include your IP address, browser type, device type, the pages you view, and the date and time of your visit. This information is collected through standard web-server logs and, where enabled, privacy-respecting analytics. It is used in aggregate to understand how the site is used and to improve it; it is not used to identify you personally.

How we use your information

We use your personal information to:

• pass your enquiry to one or more suitable garage door technicians and pass your details to them so they can contact you about your project;
• respond to questions you send us directly;
• maintain, secure and improve the website; and
• meet our legal and record-keeping obligations.

We do not sell your personal information. We do not use your details for unrelated marketing without your consent.

Disclosure of your information

When you submit an enquiry you consent to your contact details and project information being shared with one or more independent garage door technicians so they can contact you. Each technician is responsible for their own handling of your information under their own privacy obligations once it is passed to them.

We may also disclose information to service suppliers who help us operate the website (such as hosting, form-processing and analytics suppliers), and where we are required to do so by law. Some of these service suppliers may store data outside Australia; where that occurs we take reasonable steps to ensure your information remains protected.

Cookies and analytics

This website may use cookies and similar technologies to remember your preferences and to measure traffic. You can control or disable cookies through your browser settings. Disabling cookies may affect how some parts of the site function.

Security and retention

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We retain enquiry information only for as long as needed to provide the enquiry service and to meet our legal obligations, after which it is deleted or de-identified.

Your rights

You may request access to the personal information we hold about you, ask us to correct it if it is inaccurate, or ask us to delete it. To make a request, or to ask a question about this policy, email us at info@southsidegaragedoors.com.au. We will respond within a reasonable period. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this privacy policy from time to time. The "last updated" date at the top of this page shows when it was last revised. Material changes will be reflected on this page; please check back periodically.

Contact

Questions about your privacy or this policy? Email us at info@southsidegaragedoors.com.au. Postal and other contact details are available on our contact page.